Reservations Supervisor

About the role

The Reservations Supervisor at Waldorf Astoria Ras Al Khaimah supervises the day-to-day operations of the reservations team, ensuring bookings are handled efficiently and accurately. The role also supports front office operations during peak times and special events.

Key responsibilities

• Supervise the reservations team and ensure efficient handling of bookings.
• Maintain accurate reservation records and document guest profiles and special requests.
• Monitor daily arrivals, departures and room availability to avoid overbooking.
• Resolve guest concerns and escalated booking issues promptly and professionally.
• Collaborate with Revenue and Sales teams to align reservation strategy with business needs.
• Update room inventory and restrictions in the property management system (PMS) and channel managers.
• Train, mentor and evaluate reservation agents.
• Generate and review daily, weekly and monthly reports on reservations, occupancy and trends.
• Ensure compliance with company policies, procedures and guest data privacy standards.
• Support front office operations during peak times or special events.
• Supportive duties include helping implement promotional packages and rate strategies, liaising with Front Office and Housekeeping on room assignments, and supporting group reservation management.

Required profile

• Customer-focused mindset with a proactive, solution-oriented approach.
• Strong attention to detail, organisational skills and ability to prioritise tasks.
• Ability to stay calm and make sound decisions under pressure or during high demand.

Required skills

• Proficiency in hotel reservation systems.
• Strong understanding of room inventory and rate management.
• Excellent communication and coordination skills.