Retail Support Staff – ACE Hardware Dubai Hills

About the role

The Sales Support role at ACE Hardware Dubai Hills is essential for creating a welcoming shopping environment that drives customer satisfaction and sales. You will work closely with the store team to maintain standards, operate the POS system accurately, and provide knowledgeable assistance to shoppers.

Key responsibilities

• Deliver high‑level customer service, answering inquiries promptly and advising on product categories and benefits.
• Operate the point‑of‑sale system and follow cash handling procedures to ensure transaction accuracy.
• Promote product knowledge, assist with receiving deliveries, and display merchandise according to approved procedures.
• Maintain correct pricing and ticketing, keep the store clean and well‑presented, and support merchandising initiatives.
• Participate in stock takes, new store openings, and seasonal launches as needed.

Required profile

• Completion of secondary school education.
• Minimum of 2 years experience in a retail environment.
• Familiarity with store operations, POS systems, and merchandising practices.
• Ability to learn and communicate product knowledge effectively.

Required skills

• Excellent interpersonal and communication abilities.
• Proven capability to operate POS systems accurately.
• Strong organizational skills with attention to detail.
• Ability to work both independently and as part of a team to meet sales targets.