Room Service Order Taker

About the role

The Room Service Order Taker is responsible for handling all food & beverage room service calls in line with Rixos standards, ensuring efficient communication and excellent guest service.

Key responsibilities

• Answer all room service order calls according to Rixos standards and connect guests with the correct department.
• Maintain product knowledge of all hotel facilities, F&B outlets, and special events.
• Repeat guest orders accurately, address guests appropriately, and use guest names when suitable.
• Open and close checks, handle billing, and ensure confidentiality.
• Maintain a clean order‑taker booth and follow emergency procedures.
• Participate in training, task‑force teams for new openings, and other reasonable duties as assigned.

Required profile

• Minimum 1 year experience in a similar role or as a telephone operator/call centre.
• Excellent communication and organizational skills.
• Responsible, reliable, and able to work well under pressure in a fast‑paced environment.
• Team player with a willingness to learn and follow standards.

What we offer

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and globally.
• Participation in Corporate Social Responsibility activities such as Planet 21.