Senior Card Application Support
Sundus Consultancy · Sharjah
Job description
About the role
The Senior Card Application Support professional will provide dedicated support for payment and acquiring applications within a banking environment. The role involves handling user requests, troubleshooting issues, and ensuring smooth operation of critical financial systems.
Key responsibilities
- Provide first‑line application support for payment/acquiring applications and manage support requests via ServiceNow.
- Maintain accurate records of calls, service requests, and incidents in line with ITIL standards.
- Perform root‑cause analysis, remediation, and communicate resolutions to business users.
- Coordinate with vendors to resolve issues, track service requests, and monitor SLA performance.
- Support incident and change management processes and generate reports for management.
Required profile
- 6‑8 years of experience in application support, preferably in banking or payment systems.
- Bachelor’s degree or equivalent education.
Required skills
- ServiceNow
- ITIL
- Change management
- Payment acquiring applications
- Application support
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Published 8 hours ago
Expires 1 month from now
7 views · 0 interested
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Sundus Consultancy
Sharjah