Senior Fleet Specialist - Last Mile Logistics

About the role

Delivery Hero is looking for a Senior Fleet Specialist in Dubai to ensure the smooth and efficient operation of its last-mile logistics across the region. The role oversees outbound, inbound and reverse logistics operations so that the fleet meets high performance standards, and drives operational excellence through progressive tools and technologies.

Key responsibilities

• Provide hands-on operational support for last-mile implementations
• Ensure the fleet meets KPIs such as delivery speed, cancellation rates, unit economics and star ratings, keeping them ready for regular review
• Manage a team that directly supports riders and track their daily performance metrics
• Help identify and implement new tools, technologies and processes to improve fleet efficiency
• Track fleet progress, provide detailed reports to management and prepare ad-hoc reports
• Plan new store and regional launches and ensure optimal supply availability
• Liaise with internal and external stakeholders for seasonal peak and off-peak periods and plan driver supply
• Work with 3PL providers to ensure their driver performance meets company standards
• Mentor and support new team members

Required profile

• Bachelor's degree in Logistics, Supply Chain, Business Administration or another relevant field
• At least 3-4 years of experience in fleet roles and 2 years in fleet management
• Proven experience managing a fleet of drivers or logistics teams
• Strong commercial awareness and familiarity with lean economics

Required skills

• Proficiency in Microsoft Excel and Google Sheets for analysing vehicle performance, driver behaviour and costs