Senior Specialist, Fintech Payment Acceptance

About the role

Talabat, part of the Delivery Hero Group, is looking for a Senior Specialist in fintech payment acceptance in Dubai. The role sits at the intersection of payment performance, commercial analysis and operational accountability, and suits someone who works independently, challenges assumptions and turns analytical findings into clear recommendations for senior leadership and external partners.

Key responsibilities

• Own payment performance analytics end-to-end, diagnosing root causes behind acceptance rate shifts, acquirer-level anomalies and CPO movements
• Validate claims from payment providers, product teams and processing partners through independent data analysis
• Lead deep-dive investigations into payment performance issues and operational gaps, presenting findings to senior directors and driving resolution across teams
• Drive projects from feasibility and commercial evaluation to rollout, and evaluate and project-manage opportunities aligned with the fintech strategy

Required profile

• 3+ years of experience in Strategy or Operations roles within a tech, e-commerce or fintech organisation; prior fintech exposure is required
• Deep knowledge of the payments ecosystem, including acquirer processing, issuer decline logic, 3DS authentication flows, scheme rules and settlement mechanics
• Strong ownership, accountability and urgency, with a collaborative, adaptable approach across product, legal, marketing, fraud and business operations teams
• Able to lead through influence and to turn complex challenges into structured action plans

Required skills

• Advanced proficiency in SQL and/or Excel/Sheets, or BI platforms, able to build analyses and reconcile datasets independently