Service Advisor – Customer‑focused aftersales role

About the role

Al-Futtaim Automotive’s FAMCO division is looking for a Service Advisor to act as the primary liaison between customers and workshop operations across the UAE. You will ensure a seamless service journey, drive customer satisfaction and contribute to revenue targets.

Key responsibilities

• Build and maintain long‑term customer relationships to enhance loyalty and retention.
• Manage the end‑to‑end service process from vehicle reception through delivery, providing accurate progress updates.
• Identify upselling opportunities, manage discounts and achieve monthly revenue and profitability targets.
• Explain repair work, service recommendations and associated costs clearly at vehicle handover.
• Resolve customer concerns while maintaining high CSV and NPS scores.

Required profile

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering or related field.
• 3‑5 years of experience in the automotive industry, preferably as a Service Advisor.
• Strong customer handling and relationship‑building skills.
• Good command of English; basic Arabic is an advantage.

Required skills

• MS Office applications
• SAP (preferred)