Service Advisor

About the role

Al Tayer Motors in Sharjah is looking for a Service Advisor. The role provides professional service to customers by accurately recording and organising repair and maintenance work, giving advice on current and future maintenance needs and helping to improve customer retention and after-sales revenue.

Key responsibilities

• Receive and greet customers, discuss their servicing and repair needs, and guide them on assessment and repair based on manufacturer recommendations; record requirements correctly on the job card.
• Explain the job's contents, value and cost, obtain customer confirmation, prepare clear work instructions for the technician and follow up until the job is done.
• Organise inspections after completion to confirm quality standards and customer satisfaction, then hand over the vehicle courteously.
• Follow up with existing and prospective customers on car performance and service needs, and keep them informed on back-order parts and work progress.
• Collect repair charges, LPOs and IPOs, and follow up on long-pending vehicles for delivery.
• Upsell accessories, service packages and additional services, and take part in service campaigns.
• Keep records of Work In Progress and follow up on jobs closer in 30 days.
• Build good relations with customers and workshop staff, and upgrade product knowledge through web-based and classroom training.

Required profile

• Vocational qualification in the automotive trade, or a diploma in Automobile Engineering or a degree.
• 2 to 5 years of experience in the automotive trade.