Service Advisor – Luxury Automotive Customer Care
Al-Futtaim Automotive · Dubai
Job description
About the role
Join the Lexus brand in Dubai as a Service Advisor, representing Al-Futtaim Motors and delivering a seamless after‑sales experience. You will be the primary point of contact for customers, ensuring their vehicles are serviced correctly and on time while fostering loyalty and revenue growth.
Key responsibilities
- Build strong, long‑lasting relationships with customers to enhance retention.
- Drive monthly revenue through strategic upselling and discount management.
- Provide expert advice and ensure vehicles are serviced correctly the first time.
- Keep customers informed about vehicle progress and meet on‑time delivery promises.
- Handle customer complaints efficiently to maintain high service scores.
- Follow all company policies and procedures to deliver a consistent premium experience.
Required profile
- Minimum 3–5 years experience as a Service Advisor in an automotive dealership.
- Solid understanding of automotive products, processes, and technical details.
- Passion for delivering exceptional customer service.
- Strong English communication skills; Arabic is a plus.
Required skills
- Proficiency in MS Office
- SAP knowledge
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Published 1 month ago
Expires 5 days from now
43 views · 0 interested
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Al-Futtaim Automotive
Dubai