Service Advisor – Luxury Automotive Customer Care

About the role

Join the Lexus brand in Dubai as a Service Advisor, representing Al-Futtaim Motors and delivering a seamless after‑sales experience. You will be the primary point of contact for customers, ensuring their vehicles are serviced correctly and on time while fostering loyalty and revenue growth.

Key responsibilities

• Build strong, long‑lasting relationships with customers to enhance retention.
• Drive monthly revenue through strategic upselling and discount management.
• Provide expert advice and ensure vehicles are serviced correctly the first time.
• Keep customers informed about vehicle progress and meet on‑time delivery promises.
• Handle customer complaints efficiently to maintain high service scores.
• Follow all company policies and procedures to deliver a consistent premium experience.

Required profile

• Minimum 3–5 years experience as a Service Advisor in an automotive dealership.
• Solid understanding of automotive products, processes, and technical details.
• Passion for delivering exceptional customer service.
• Strong English communication skills; Arabic is a plus.

Required skills

• Proficiency in MS Office
• SAP knowledge