Service Desk Manager / Service Delivery Manager
Red Castle · Abu Dhabi
Job description
About the role
We are seeking a Service Desk Manager / Service Delivery Manager to lead end‑user computing services for a semi‑government university client in Abu Dhabi. The role oversees Service Desk operations, end‑user support and audio‑visual technical support.
Key responsibilities
- Manage daily Service Desk activities and ensure timely resolution of incidents.
- Provide end‑user computing support across the university.
- Oversee audio‑visual technical support and related equipment.
- Lead and develop a team of support technicians.
- Monitor service delivery metrics and drive continuous improvement.
Required profile
- Bachelor’s degree in Computer Science, Information Systems or a related field, or equivalent experience.
- 5+ years of experience in IT support or technical environments, with significant end‑user computing experience.
- Experience supporting a semi‑government or educational institution is preferred.
Required skills
- Excellent team player with strong written and verbal communication skills.
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Published 1 month ago
Expires 1 week from now
79 views · 0 interested
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Red Castle
Abu Dhabi
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