Service Desk Technician
Noor Al ain Group , FM · Abu Dhabi
Job description
About the role
Provide technical support to end‑users via phone, email and chat, ensuring issues are resolved efficiently and customers receive excellent service.
Key responsibilities
- Troubleshoot hardware and software problems for Windows and Mac systems.
- Escalate complex issues to the appropriate IT team.
- Create and maintain support tickets throughout the resolution process.
Required profile
- Associate degree in Computer Science or a related field.
- Industry certifications such as CompTIA A+ and ITIL are preferred.
Required skills
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite.
- Experience with remote desktop tools (TeamViewer, Remote Desktop).
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Published 13 hours ago
Expires 1 week from now
8 views · 0 interested
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Noor Al ain Group , FM
Abu Dhabi
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