Social Compliance Manager

About the role

The Social Compliance Manager will lead the development and maintenance of a risk‑based social compliance and human‑rights framework for Majid Al Futtaim Retail operations and its third‑party suppliers. The role ensures adherence to human‑rights standards, responsible sourcing policies, labour regulations and supplier governance across multiple geographies.

Key responsibilities

• Conduct social compliance risk assessments and maintain supplier risk registers.
• Lead supplier Pre‑Qualification Assessments (PQAs) and ongoing compliance monitoring.
• Ensure alignment with the Human Rights Policy, supplier code of conduct and ethical recruitment standards.
• Manage corrective action plans (CAPs) and track remediation progress.
• Perform worker interviews, support grievance investigations and drive remediation.
• Collaborate with Legal, Procurement, Sustainability, Operations, Risk and HR teams.
• Develop and deliver training, awareness programmes and supplier forums.
• Prepare management and annual social performance reports, including adverse media monitoring.

Required profile

• Minimum 2 years of experience in human‑rights compliance, social compliance, occupational health & safety or related fields.
• Bachelor’s degree; certifications such as SA8000, APSCA, ISO 45001, SMETA or Sedex are preferred.
• Strong knowledge of UN Guiding Principles, ILO Conventions and the Employer Pays Principle.
• Proven experience in risk assessment, supplier audits, investigations and corrective‑action management.
• Excellent stakeholder management, analytical and communication skills.

Required skills

• Human Rights Compliance
• Risk Assessment
• Sedex
• Investigations
• Supplier Audits
• SMETA
• Employer Pays Principle
• Occupational Health Safety
• Corrective Action Management
• ISO 45001
• SA8000
• APSCA
• Social Compliance
• ILO Conventions