Social Media Community Manager (Remote)

About the role

We are seeking a remote Social Media Community Manager to join a global leader in software development and technology. The role focuses on moderating user‑generated content, driving engagement, and ensuring a positive experience across digital platforms. You will work full‑time, collaborating with marketing and product teams to align community initiatives with business goals.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations in a professional manner.
• Collaborate with marketing and product teams to ensure community initiatives support broader objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required profile

• Proven experience moderating online communities or forums with an emphasis on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills

• Proficiency with social media platforms.
• Experience using community management tools.

What we offer

• Competitive hourly rate of $15‑$20.
• Fully remote work environment.
• Opportunity to contribute to a mission‑driven digital ecosystem.