Store Manager – Sports Retail

About the role

The Store Manager for the sports division will lead the store to achieve sales targets while ensuring excellent customer service, visual merchandising standards, and efficient operations. You will motivate, coach, and retain store personnel in line with GMG policies.

Key responsibilities

• Communicate store targets, drive sales and achieve financial objectives.
• Maintain loss‑prevention standards, cash handling, and fraud controls.
• Oversee POS activities: sales transactions, order tracking, returns, refunds and customer data collection.
• Audit store administration, conduct stock counts and spot checks.
• Handle customer complaints, provide corrective actions and timely feedback.
• Analyse brand performance, market trends and competitor activity to propose action plans.
• Maintain window and in‑store displays according to merchandising guidelines.
• Manage inventory: stock availability, order processing, back‑store organization and stock ageing.
• Coordinate with facilities for repairs or equipment replacement.
• Plan staffing levels, schedules and shift coverage, especially for peak periods and promotions.

Required profile

• 5‑7 years of relevant retail experience, with at least 3 years in a supervisory role.
• Bachelor’s degree in any discipline.
• Strong product/category knowledge and customer orientation.
• Fluent English (written and spoken); Arabic is an advantage.

Required skills

• MS Office and tools.
• Inventory management.