Strategic Customer Account Manager (6‑month Fixed‑Term)

About the role

The Strategic Account Manager (SAM) is responsible for the success and growth of a single enterprise customer within a defined geographic region. This role expands on the traditional Customer Account Manager by adding regional market development, commercial ownership and strategic advisory responsibilities.

Key responsibilities

• Drive platform adoption, ensure ROI, and maintain high client satisfaction through proactive monitoring and early risk mitigation.
• Own renewals, expansions, upgrades and cross‑sell opportunities, building accurate forecasts and designing monetizable add‑ons.
• Map the client’s event ecosystem, identify new divisions, and grow Swapcard’s market share across the region.
• Develop and execute comprehensive account plans, including 90/60/30‑day action plans for key events.
• Maintain Gainsight data integrity, document milestones and coordinate project updates with implementation teams.
• Travel regularly to client sites and industry events to strengthen relationships and uncover growth opportunities.

Required profile

• 5+ years of experience in Customer Success, Account Management or a hybrid commercial role within SaaS or event‑technology.
• Proven track record of managing and growing enterprise accounts with full commercial ownership (renewals, upsells, quota).
• Strong strategic and consultative mindset, able to act as a trusted advisor.
• Excellent project‑management skills and ability to coordinate cross‑functional teams.
• Comfortable working in fast‑paced, ambiguous environments and willing to travel regularly.
• Fluent English; additional regional language (e.g., Arabic) is a plus.

Required skills

• Salesforce
• Gainsight
• Project Management