Support Associate – Korean & English (Seoul)
Agoda · Seoul
Job description
About the role
Agoda is looking for a bilingual Support Associate to join its Customer Support team in Seoul. You will assist travelers in Korean and English, helping them resolve issues related to bookings, payments, and travel experiences.
Key responsibilities
- Provide real‑time assistance via phone, email, and chat to customers in Korean and English.
- Investigate and resolve booking, payment, and itinerary problems.
- Escalate complex cases to relevant internal teams and follow up to ensure resolution.
- Document interactions and contribute to knowledge‑base updates.
- Collaborate with cross‑functional teams to improve service processes.
Required profile
- Fluent in Korean and English, both written and spoken.
- Strong communication and problem‑solving abilities.
- Customer‑service mindset with the ability to handle high‑volume inquiries.
- Adaptability to a fast‑changing travel environment.
Required skills
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Published 1 month ago
Expires 1 week from now
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Agoda
Seoul
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