Team Leader, Guest Relations
Atlantis Resorts · Doubaï
Job description
About the role
The Guest Relations Team Leader supports the Guest Relations Manager in leading the team and ensuring guests receive exceptional, personalized service at a world‑class luxury resort.
Key responsibilities
- Supervise daily Guest Relations operations and guide team members to uphold luxury service standards.
- Assist with VIP guest handling and resolve guest concerns promptly.
Required profile
- Previous experience in Guest Relations, Front Office, or a similar role within a 5‑star ultra‑luxury hotel.
- Team‑lead or supervisory experience with strong communication and interpersonal skills.
Required skills
- Excellent guest‑service and complaint‑resolution abilities.
What we offer
- Competitive tax‑free salary paid in AED.
- Generous food and beverage privileges and discounted rates at Kerzner properties worldwide.
- Comprehensive health insurance with dental coverage, annual flights home, life insurance, and an incentive program.
- Access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio.
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Published 7 hours ago
Expires 1 month from now
13 views · 0 interested
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Atlantis Resorts
Doubaï