Team Leader – Loss Prevention

About the role

The Team Leader – Loss Prevention is responsible for safeguarding assets, ensuring the safety of guests and staff, and maintaining secure key control across the property. This onsite role combines security operations, emergency response, and guest service within a luxury hotel environment.

Key responsibilities

• Conduct key‑control audits, monitor electronic key boxes, and manage issuance of master keys, radios and beepers.
• Patrol all areas of the property, assist guests with room access, and monitor CCTV and alarm systems.
• Respond to accidents, provide first aid/CPR, and coordinate with EMS as needed.
• Defuse guest or employee disturbances, escort unwelcome persons, and call for outside assistance when required.
• Complete incident reports, daily shift summaries, and maintain confidentiality of all security documentation.
• Support management by training staff, assigning tasks, and ensuring timely completion of work.

Required profile

• High school diploma or GED equivalent.
• No prior related work or supervisory experience required.
• Ability to maintain professional appearance and adhere to company policies.
• Willingness to work flexible hours and perform physical duties.

Required skills

• Key control and audit procedures.
• CCTV and alarm system monitoring.
• First aid and CPR certification.
• Incident reporting and documentation.