Team Leader – Sports Retail

About the role

The role holder is responsible for supporting sales growth through the performance and development of the store sales team. They also ensure delivery of exceptional operational, commercial and customer‑service standards across the sports retail environment.

Key responsibilities

• Support the achievement of the store’s annual sales targets.
• Maintain proper staff coverage and scheduling to ensure high levels of customer service.
• Conduct store operations audits to verify compliance with standard operating policies.
• Oversee after‑sales processes, ensuring adherence to repair and return policies.
• Resolve customer complaints and guarantee exceptional service standards.
• Maintain visual‑merchandising standards and ensure product displays follow brand policy.
• Accurately manage promotions, pricing and stock reporting.
• Execute cash handling, inventory taking and record‑keeping in line with SOPs.
• Maintain loss‑prevention standards and manage inventory discrepancies.
• Direct the team to follow operating procedures and store appearance standards, including occasional cashier duties.

Required profile

• Bachelor’s degree in any discipline.
• 4–5 years of relevant experience, with at least 3 years in a supervisory retail operations role.