Telephone Operator

About the role

Exceptional hospitality starts with you. As a Telephone Operator you will brighten guests’ days by handling all incoming and outgoing calls accurately and courteously, supporting the overall guest experience at the hotel.

Key responsibilities

• Call Management – handle wake‑up calls, guest and staff paging, international calls and directory assistance efficiently and politely.
• Guest Service – respond promptly to enquiries, protect guest privacy, resolve complaints professionally and promote hotel services.
• Hotel Information – provide accurate details on hotel facilities, local services and assist with meeting‑room reservations and business‑center services.
• Administrative Support – keep records up to date and ensure hotel directories and information remain current.
• Safety and Compliance – follow Hilton policies, health‑and‑safety standards, fire and emergency procedures, and report hazards or incidents promptly.

Required profile

• Previous experience in a hotel, customer‑service, call‑center or front‑office role, preferably within hospitality.
• Excellent verbal communication and telephone etiquette with a strong commitment to guest service.
• Proficiency in Microsoft Office and familiarity with hotel property‑management or telephone systems.
• Flexibility to work rotating shifts, including nights, weekends and public holidays.