Telesales Representative (English Speaker)

About the role

Kayana, which provides technology solutions such as POS systems, ordering platforms, payment solutions and self-service kiosks to small and medium-sized businesses, is looking for an enthusiastic, confident and results-driven Telesales Representative (English speaker) for its Dubai team. The role involves making outbound calls to prospective customers, generating new business, promoting Kayana's technology solutions and converting leads into sales, while also handling inbound enquiries and following up with interested prospects.

Key responsibilities

• Make outbound calls to prospective business customers to introduce products and services and identify sales opportunities.
• Identify, engage and qualify prospects by understanding their business requirements and needs.
• Present products and services, address concerns and convert qualified prospects into paying customers.
• Respond to inbound sales enquiries and follow up promptly.
• Promote POS systems, ordering platforms, payment solutions, self-service kiosks and other technology solutions.
• Maintain regular contact, manage scheduled callbacks and follow up on outstanding enquiries.
• Handle objections and negotiate within approved pricing and commercial guidelines.
• Keep accurate records of calls, interactions, leads and sales outcomes in the CRM system.
• Meet or exceed sales targets, call volumes, conversion rates and other KPIs.
• Build professional relationships with prospects and report regularly on telesales activity, lead conversion, objections, competitor insights and market feedback.
• Coordinate with sales, operations and customer support teams for handover and onboarding after conversion.

Required profile

• At least 2 years of experience in telesales, telemarketing, inside sales or a similar sales role; B2B sales experience preferred.
• Proven ability to generate leads, make outbound calls, qualify prospects and close sales.
• Strong communication, persuasion, negotiation and objection-handling skills with a confident telephone manner.
• Fluent spoken and written English.
• Comfortable working with sales targets, call metrics and performance-based KPIs in a fast-paced environment.
• Strong follow-up discipline, time management and organisational skills.
• Experience in technology, SaaS, POS systems, payment solutions, hospitality technology or related B2B fields is an advantage.

Required skills

• Proficiency in CRM tools, customer databases and sales productivity platforms.
• CRM data entry and record keeping.