Temporary Customer Service Counter Coordinator

About the role

We are seeking a Temporary Coordinator for our Customer Service counter in Dubai. You will be the first point of contact for walk‑in customers, freight forwarders, transporters and other stakeholders, delivering high‑quality, customer‑oriented service.

Key responsibilities

• Serve as the primary contact for walk‑in customers and stakeholders at the counter.
• Process issuance and acceptance of Bills of Lading according to company policies.
• Verify payment confirmations before releasing cargo or documents.
• Issue and amend Delivery Orders, updating the customs system as needed.
• Check all presented documents for completeness, accuracy and compliance.
• Maintain inventory of blank Bill of Lading stationery and container seals.
• Handle urgent Bill of Lading amendments within service level agreements.
• Release Export Freight Invoices after confirming prerequisites.
• Respond to customer emails and counter requests within defined turnaround times.
• Promote digital solutions such as online payments, e‑Bills of Lading and self‑service portals.

Required profile

• University degree or equivalent.
• Very good command of written and spoken English.
• Working knowledge of MS Office.
• Ability to work well with others and follow guidelines.
• Positive attitude and willingness to learn.
• Self‑motivation for personal development.