Travel Consultant

About the role

AMS Group is hiring a Travel Consultant for its Advanced Travel and Tourism team in Abu Dhabi. You will support both corporate and individual clients' travel needs in an on-site environment, using your knowledge of the UAE travel and tourism industry, the Amadeus reservation system and strong problem-solving skills to deliver seamless bookings and excellent service.

Key responsibilities

• Handle flight reservations and ticket issuance for corporate clients and individual travelers using Amadeus GDS and low-cost carrier portals
• Manage ticket changes, cancellations, refunds and related airline procedures accurately
• Offer competitive airfares and travel options suited to each customer's needs
• Respond quickly to customer inquiries while keeping high service standards
• Coordinate with airlines and corporate clients throughout the booking process
• Maintain accurate records and documentation of all bookings and transactions

Required profile

• At least 3 years of proven experience in the UAE travel and tourism industry, handling corporate and individual accounts
• IATA diploma or a bachelor's degree in Travel & Tourism
• Fluent English, with additional languages a plus
• Nice to have: self-motivated, target-oriented, professional and able to build strong client relationships, with good time management and ability to work independently under tight deadlines

Required skills

• Strong proficiency in Amadeus for bookings, ticket issuance, reissuance, cancellations and refunds; familiarity with LCC carrier portals
• In-depth knowledge of airfare rules, fare quotations, ticket conditions and airline policies
• Excellent command of Microsoft Office, especially Excel and Word
• Outstanding customer service, communication and problem-solving skills