Visa Services Consultant

About the role

As a Visa Services Consultant you will deliver accurate and courteous visa support across walk‑in, digital and B2B channels, ensuring timely and compliant processing of applications in line with UAE immigration requirements.

Key responsibilities

• Provide professional support across walk‑in, digital and B2B channels, maintaining service excellence and company standards.
• Screen, enter and submit visa applications through UAE immigration systems, guaranteeing completeness and accuracy.
• Prepare visa‑related documents such as NOCs and sponsorship letters and keep digital and physical records for audit compliance.
• Process payments for visa services, compile daily revenue summaries and coordinate refunds for rejected applications.
• Liaise with customers and external authorities to resolve queries, escalating complex cases to senior team members or the supervisor.
• Assist employees and their families with visa processing, ensuring alignment with internal procedures and UAE immigration criteria.

Required profile

• High School Certificate or equivalent (minimum 10 years of schooling).
• At least 1 year of experience in a customer‑service or administrative role, preferably in travel, government services or visa processing.
• Familiarity with visa platforms and government portals.
• Proficiency in documentation management, both digital and paper records.
• Strong communication skills in Arabic and English, both written and spoken.
• Attention to detail and ability to review documents accurately.
• Edge: a diploma in a travel‑related discipline.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

What we offer

• Attractive tax‑free salary.
• Travel benefits, including discounts on flights and hotel stays worldwide.