Academy Administrator - Golf Academy

About the role

A highly organized, customer-focused Academy Administrator is sought to support the daily operations of a Golf Academy. The role covers academy administration, lesson bookings, student registrations, communication with members and guests, and operational support to Golf Professionals and Academy Management.

Key responsibilities

• Manage daily academy operations, coordinate lesson bookings, programs, clinics, camps and coaching schedules, and keep student, participant, membership and attendance records up to date
• Act as first point of contact for members, students, parents and guests, handling inquiries by phone, email and in person, and assisting with bookings, cancellations and schedule changes
• Coordinate Golf Professionals' lesson schedules and court/practice facility use, and support tournaments, junior programs and events
• Process lesson payments and package purchases, support invoicing and reconciliation with Finance, and prepare daily, weekly and monthly participation reports
• Monitor revenue and attendance data, and assist with event planning, marketing coordination and equipment availability

Required profile

• Diploma or Bachelor's degree in Business Administration, Sports Management, Hospitality or a related field
• 2-4 years of experience in administration, customer service, sports operations, academy administration or hospitality
• Preferred: experience in a golf club, sports academy, leisure facility or hospitality setting, and knowledge of golf operations
• Flexible hours, including weekends when required

Required skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Preferred: booking, CRM or membership management systems, and golf lesson management software
• Strong communication, organization, multitasking and attention to detail