Aftersales Key Account Manager – Electric Mobility

About the role

As an Aftersales Key Account Manager within Al-Futtaim Automotive, you will lead the after‑sales experience for strategic fleet customers of BYD’s electric vehicle portfolio in the UAE. You will act as the main liaison between corporate fleet operators and service centres, ensuring rapid issue resolution and high customer satisfaction.

Key responsibilities

• Serve as the primary after‑sales contact for government, taxi, limousine, rental, leasing and corporate fleet accounts across the UAE.
• Monitor service delivery performance, coordinate breakdowns, repairs, recalls and vehicle‑off‑road cases to minimise downtime.
• Facilitate accident repair support by liaising with body‑shop teams.
• Promote service contracts, packages and after‑sales solutions to increase retention and revenue.
• Organise EV, PHEV and REEV training programmes for customer representatives and technicians.
• Build proactive relationships with fleet stakeholders and identify opportunities for operational improvement.
• Assist the B2B Aftersales Manager in designing customised maintenance solutions for major fleet operators.

Required profile

• Proven experience in fleet account management and stakeholder engagement.
• Strong understanding of electric vehicle technology and after‑sales processes.
• Excellent problem‑solving abilities and customer‑focused mindset.

Required skills

What we offer

• Opportunity to work with a leading global electric mobility brand.
• Dynamic, collaborative environment within a diversified regional group.
• Career growth in a fast‑expanding automotive sector.