Assistant Housekeeping Manager

About the role

NH Collection Dubai The Palm is looking for an Assistant Housekeeping Manager to support the Executive Housekeeper in managing daily housekeeping operations and delivering high standards of cleanliness, comfort and presentation. The role guides the team, coordinates with other departments and ensures every guest has a welcoming stay.

Key responsibilities

• Assist in overseeing the cleanliness and presentation of guest rooms, public areas and back-of-house areas in line with NH Collection standards.
• Plan daily work assignments and coordinate staffing to meet occupancy levels and operational needs.
• Inspect guest rooms and assigned areas, ensuring cleaning standards are met and corrective actions are completed promptly.
• Coordinate with Front Office on room readiness, arrivals, departures and special guest requirements.
• Work with Engineering to report maintenance defects and follow up on repairs.
• Handle housekeeping-related guest requests and concerns professionally, with timely resolution and follow-up.
• Supervise, coach and develop Housekeeping Supervisors, Room Attendants, Housemen and other team members.
• Support recruitment, onboarding, training and performance reviews, and help with duty rosters, attendance records and leave planning.
• Monitor linen, uniforms, amenities, cleaning supplies and equipment, and support inventory counts, purchasing requests and budget control.
• Oversee deep-cleaning schedules, preventive care and the safe use of cleaning chemicals and equipment.
• Ensure compliance with health and safety, hygiene, Lost and Found, key control and guest privacy procedures, and promote sustainability.
• Maintain inspection records, operational reports and shift handovers, and support departmental briefings.

Required profile

• Previous experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.
• Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.
• Proven ability to lead, train and motivate a multicultural team.
• Good English, written and spoken; familiarity with hotel property management systems and Microsoft Office.
• A diploma or qualification in hospitality management is an advantage.
• Flexibility to work shifts, weekends and public holidays.