Assistant Human Resources Manager - AP&CM - Hotel Franchised

About the role

Grand Mercure Business Bay, a 270-room premium hotel in Dubai's Business Bay district, is looking for an Assistant Human Resources Manager. The role supports the development and implementation of HR policies, procedures and practices, advises management on staffing, compensation, benefits, training, budget and labour relations, and deputises for the Director of Talent & Culture in their absence.

Key responsibilities

• Prepare monthly HR reports, support talent and training budgets, and take part in management meetings to review progress against business plan goals.
• Help formulate HR policies, standards and procedures covering compensation, benefits, welfare, safety and health, industrial relations, training, performance management and career development, in line with national standards and laws.
• Oversee payroll, benefits, legal compliance and employment law, including WPS, gratuity and end-of-service settlements, and administer employee medical insurance in line with DHA standards.
• Support recruitment: liaise with agencies, interview and assess candidates, coordinate hiring with hiring managers, and conduct recruitment and exit interviews.
• Support wage and salary systems, salary benchmarking, and succession planning for middle and senior management.
• Represent the hotel in collective bargaining, oversee staff facilities, run staff events and recognition programmes, and edit staff publications.
• Resolve grievances and disciplinary issues, maintain confidentiality, and ensure compliance with UAE Federal Labor Law, MOHRE, Dubai Municipality and DTCM requirements, including visas, work permits and quotas.
• Implement Accor's People & Culture standards, Heartist culture programs, engagement surveys, HRMS and performance review cycles, and support Accor Academy training.
• Manage the HR team: recruit, coach, conduct performance reviews, deliver training, hold monthly department meetings and act as an internal consultant.

Required profile

• Bachelor's degree in Human Resources Management or Hotel Management.
• 3-5 years of HR management experience; prior experience in the UAE hospitality industry is required.
• Fluency in Arabic (reading, writing and speaking) is mandatory.
• Strong understanding of UAE labor law, MOHRE regulations, WPS and visa processes.
• Excellent English reading, writing and oral proficiency.

Required skills

• MS Excel, Word and PowerPoint.
• Experience with Accor HR systems (HRMS, payroll) is an advantage.
• Leadership, negotiation and communication skills, ability to multi-task under pressure.