Assistant Manager - Front Office

About the role

Jumeirah Emirates Towers, a luxury hotel in the heart of Dubai's business district, is looking for an Assistant Manager - Front Office. The role covers front office operations, guest arrivals and lobby supervision, working closely with reservations and guest relations.

Key responsibilities

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and keeping accurate guest profile records.
• Work with the Reservations Department to process guest preference forms and update arrival checklists.
• Oversee the preparation of welcome folders and cards, and provide cold/hot scented towels and welcome drinks to guests on arrival.
• Supervise lobby greeters and the Guest Relations team, ensuring they are present and available in the lobby.
• Arrange and supervise guest cocktail events, sharing attendance estimates with relevant departments.
• Supervise the Guest Services Executive/Guest Relations staff to ensure efficient guest assistance.

Required profile

• Bachelor's degree in Hospitality, Business or another relevant field.
• 5 to 8 years of experience in a similar role in the luxury industry.
• Leadership and team management skills.
• Project management skills; detail-oriented.

Required skills

• Microsoft Office (intermediate to advanced)

What we offer

• Supportive and inclusive work environment.
• Learning and development programmes and clear career pathways.
• Internal mobility opportunities within the global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and performance-based incentives.
• Competitive tax-free salary paid in UAE Dirhams (AED).