Assistant Store Manager – Telecom Retail

About the role

The Assistant Store Manager will support the Store Manager in overseeing daily operations of a telecom retail outlet, ensuring excellent customer service and driving sales performance.

Key responsibilities

• Deliver exceptional customer experiences, handle inquiries, complaints and escalations promptly.
• Assist in store opening/closing, cash handling, inventory management and visual merchandising compliance.
• Monitor stock levels, replenish merchandise and maintain product displays.
• Coach and guide associates, delegate tasks and foster a positive work environment.
• Analyze sales data, identify trends and contribute to strategies that boost revenue.
• Prepare and present sales reports and performance metrics to the Store Manager.
• Ensure safety and security procedures are followed and conduct regular store audits.

Required profile

• Bachelor’s degree in Business, Retail Management or related field, or equivalent experience.
• 3–5 years of retail experience, including 1–2 years in a supervisory or assistant manager role.
• Proven ability to meet retail KPIs and drive sales growth.

Required skills

• Loss Prevention
• Retail KPIs
• Sales Reporting
• Visual Merchandising