Associate Client Engagement

About the role

EDGE is a leading advanced technology group based in Abu Dhabi, working at the forefront of defence and emerging technologies. Its test and evaluation arm, REMAYA, runs the secure XRANGE test facility, which offers clients over 350 km2 of test range and up to 10,000 ft of airspace. The Associate Client Engagement role is the main entry point for new client engagements with XRANGE, supporting onboarding, registration and ongoing customer engagement. It is a client-facing position that coordinates onboarding, supports compliance and documentation, maintains client and booking records and links clients with internal stakeholders.

Key responsibilities

• Coordinate onboarding and registration of new clients, including documentation, approvals, compliance submissions and account setup
• Guide clients through XRANGE registration and access requirements and verify customer documentation
• Serve as a primary point of contact for client enquiries on registration, onboarding, booking requests and access to XRANGE services
• Maintain regular contact with prospective and existing clients and coordinate responses with internal stakeholders
• Work with Scheduling, Operations, Engineering, Logistics and other departments to validate client requirements and booking requests
• Track upcoming client activities and assist with the administration of booking requests
• Administer and support the XRANGE Digital Booking System and related customer platforms
• Maintain accurate client, registration, booking, utilisation and engagement records
• Develop reports, dashboards and performance metrics, and monitor onboarding volumes, booking trends and service performance

Required profile

• Bachelor's degree in Business Administration, Business Management, Marketing, Communications, Project Management or a related discipline
• Professional certification in Customer Service, Business Administration, Project Coordination or equivalent
• Industry-recognised AI Foundation Certification
• Fluent in English and Arabic (written and verbal)
• Valid UAE driving licence

Preferred qualifications

• Strong customer service, administrative and organisational skills
• Ability to manage multiple client requests and priorities at once
• Proficiency in Microsoft Office applications and digital business systems
• Ability to maintain confidentiality and handle sensitive information

EDGE offers competitive, tax-free salaries and a learning academy and digital learning platforms for skill development and career growth.