Automotive Warranty Associate

About the role

Cars24 is expanding its refurbishment team in the UAE and seeks an Automotive Warranty Associate to manage warranty complaints end‑to‑end. You will act as the primary point of contact for customers, guiding them through warranty processes and ensuring timely resolutions.

Key responsibilities

• Take ownership of warranty complaints received via the portal and follow each case through to resolution.
• Contact customers, understand their concerns, and advise on warranty coverage and next steps.
• Arrange on‑site inspections or coordinate vehicle movement to workshops for physical assessment or repair.
• Maintain independent follow‑ups, ensuring no case remains pending.
• Collaborate with internal teams and external workshops to meet required timelines.

Required profile

• Minimum 2 years of experience in the automobile sector.
• Prior experience in a customer‑facing workshop environment is strongly preferred.
• Strong practical automotive knowledge.
• Good command of English; Hindi is a plus.
• Excellent communication and negotiation abilities.
• Ability to stay calm under pressure.

Required skills

• Practical automotive knowledge.

What we offer

• Competitive remuneration and benefits.
• Hands‑on exposure to warranty, automotive and customer‑experience operations.
• Opportunity to work in a fast‑paced, tech‑driven environment.
• Potential for growth within a rapidly expanding global automotive company.