Call Center Agent – Arabic Speaker

About the role

We are looking for an Arabic‑speaking Call Center Agent to join our team in Dubai on a long‑term basis. You will handle both inbound and outbound calls, providing accurate information and building strong customer relationships.

Key responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to inquiries and provide accurate product and service information.
• Identify customer needs, offer solutions or escalate when necessary.
• Make outbound calls to prospects and existing customers, following up on leads.
• Build positive relationships and ensure high customer satisfaction.
• Handle complaints professionally and work toward timely resolution.
• Achieve daily, weekly and monthly call and performance targets.

Required profile

• Previous experience in a call centre or customer service environment.
• Strong communication and customer‑handling skills.
• Fluency in Arabic and English.
• Ability to handle high‑volume calls in a target‑driven setting.
• Professional, positive attitude with a customer‑focused approach.
• Ability to work independently and as part of a team.

Required skills

• CRM
• MS Office