Contact Center Agent – Arabic & English Speaker
TalentOne · Al-Aïn
Job description
About the role
We are seeking a customer‑focused professional fluent in Arabic and English to deliver service across voice and digital channels.
Key responsibilities
- Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
- Book, amend, cancel, and follow up on appointments.
- Provide service information, resolve inquiries, and escalate issues as needed.
- Maintain CRM records while protecting confidentiality.
- Meet quality, attendance, productivity, handling time, and customer satisfaction targets.
Required profile
- Fluency in spoken and written Arabic and English (mandatory).
- High school diploma required; bachelor’s degree preferred.
- At least one year of customer service or contact‑center experience preferred.
- Strong communication, listening, typing, computer, and problem‑solving skills.
- Ability to manage situations professionally and work under pressure.
- Healthcare or hospitality experience preferred; multichannel support experience advantageous.
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Published 8 hours ago
Expires 1 month from now
12 views · 0 interested
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TalentOne
Al-Aïn
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