Call Centre Agent / Customer Service Representative (Arabic Speakers)
TASC Outsourcing · Doubaï
Job description
About the role
We are looking for an enthusiastic Call Centre Agent who speaks Arabic to join our customer service team. The successful candidate will engage with customers through phone, email and chat, turning inquiries into positive experiences and building brand loyalty.
Key responsibilities
- Answer inbound and make outbound calls, respond to emails and live‑chat messages in Arabic and English.
- Provide accurate information on product features, pricing, availability and policies.
- Collaborate with internal departments such as sales, logistics and technical support to resolve customer issues.
- Perform data entry and update customer records across multiple platforms.
Required profile
- 1–3 years of experience in a call‑centre or customer‑service environment.
- Excellent phone etiquette and strong verbal and written communication skills in Arabic and English.
- Ability to multitask, organise workload and prioritize requests efficiently.
Required skills
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TASC Outsourcing
Doubaï
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