Card & Payment Operations Manager

About the role

Envision Employment Solutions is recruiting a Card & Payment Operations Manager for a partner, a leading digital bank. The role covers all cards issued and payments processed, including disputes and chargebacks, and requires on-site work in the Banking Operations department.

Key responsibilities

• Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment
• Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery
• Lead the card and payment operations analysts to SLAs, procedures and quality standards, and personally review escalated high-risk, fraud-related and customer-impacting cases
• Ensure the operation complies with Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls
• Investigate the root cause of recurring issues and put corrective actions and automation in place
• Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean

Required profile

• 10 to 15 years in card or payment operations within a bank or fintech
• Strong command of card scheme rules and the payment rails behind them
• Hands-on experience running chargeback and dispute resolution
• Familiarity with core banking and card management systems
• A strong operational risk awareness and control mindset