Change Manager Delivery Service Partner

About the role

The Change Manager (CM) coordinates transformation initiatives across Amazon's delivery network in the United Arab Emirates. Acting as the bridge between project owners and operational teams, the CM ensures every change affecting Delivery Service Partners (DSPs) and Delivery Associates (DAs) is smooth, purposeful, and impactful.

Key responsibilities

• Manage end‑to‑end change processes from request submission to post‑implementation review.
• Distill inputs from multiple stakeholder groups, inform decisions and recommend solutions.
• Identify and mitigate risks early, escalating issues when necessary.
• Develop working‑backwards plans and ensure relevant viewpoints are incorporated before deployment.
• Collaborate with legal, finance, and operational teams to resolve conflicts and align priorities.
• Support the delivery ecosystem spanning Amazon Logistics, Amazon XL, Same Day, Sub Same Day, A‑Now and A‑Rush operations.

Required profile

• Strong analytical mindset with the ability to navigate complex, ambiguous situations.
• Excellent communication and stakeholder‑management skills.
• Proactive approach to risk identification and mitigation.
• Foundational understanding of logistics and delivery operational processes.

Required skills

• Data‑driven decision making.
• Project coordination and change management methodologies.