Collection Officer

About the role

We are seeking a Collection Officer to manage account reconciliations, handle collections for new clients, and ensure timely payments. The role involves coordinating with customers, internal teams, and external agencies to resolve payment issues.

Key responsibilities

• Reconcile accounts, identify and resolve discrepancies in payments, adjustments, and credits.
• Handle collections for new clients during the first month, including statements of account, reminders, calls, and follow‑ups.
• Coordinate courier bookings for cheque collection and clear suspense payments.
• Raise advance invoice requests to Billing when advance payments are needed.
• Respond to balance queries, escalating to relevant departments when necessary.
• Contact customers about overdue bills, advise on payment options, and negotiate suitable payment plans.
• Prepare customer financial statements for banks and credit departments.
• Issue final notices and, when required, initiate legal action by liaising with lawyers and insurance agencies.
• Perform other duties as assigned by the Finance Manager.

Required profile

• Bachelor’s degree in accounting, business management, or a related field.
• Previous experience working as a Collections Officer.
• Excellent negotiating and communication skills.
• Familiarity with state debt collection laws and accounting procedures.
• Knowledge of payment plans and office/accounting software.