Community Engagement Manager

About the role

The Community Engagement Manager at Abu Dhabi Food Hub ensures operational integrity, safety, and compliance of the live market environment. Acting as the primary client‑facing representative, the role embeds a safety‑first culture and maintains high standards of cleanliness and service‑charge recovery.

Key responsibilities

• Monitor daily market operations to ensure cleanliness, safety, and regulatory compliance.
• Oversee outsourced service providers, enforce SLAs, and manage performance deductions.
• Serve as the main point of contact for tenants and clients, handling operational concerns and onboarding.
• Implement strategies to protect revenue, prevent incidents, and sustain continuous market activity.
• Prepare regular reports on operations, contractor performance, and compliance metrics.
• Lead, coach, and develop the community engagement team, directing on‑site staff and contractor teams.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field.
• Minimum 5 years of professional experience in contract management, property management services, civil engineering or project management.
• Fluent in English (mandatory); Arabic is a plus.