Creator Success Manager (Business & Monetisation)

About the role

We are seeking a Creator Success Manager who will help creators turn their ideas into sustainable, revenue‑generating businesses. Based in the United Arab Emirates, you will work at the intersection of customer success, business strategy, and monetisation, guiding creators through onboarding, launch, growth, and long‑term retention.

Key responsibilities

• Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
• Provide strategic guidance on offer development, pricing, audience growth, funnel optimisation, and revenue generation.
• Conduct regular business reviews and growth‑focused consultations to achieve measurable outcomes.
• Monitor health metrics, engagement levels, renewal indicators, and expansion opportunities.
• Develop and refine onboarding, launch, and retention playbooks to improve scalability.
• Identify upsell and expansion opportunities through proactive business discussions.
• Collaborate with Product, Marketing, and Customer Success teams to share insights and enhance the customer experience.
• Track progress, document success plans, and ensure creators leverage platform features and new capabilities.
• Proactively address risks and reduce churn through structured success planning.

Required profile

• Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue‑focused client‑facing roles.
• Proven experience advising customers on business growth, monetisation, or commercial performance.
• Strong understanding of the creator economy, digital products, online businesses, or personal brand development.
• Ability to manage renewal, retention, and expansion conversations while maintaining strong client relationships.
• Excellent communication, coaching, and stakeholder management skills with high emotional intelligence.
• Analytical mindset with the ability to interpret performance metrics and make data‑driven recommendations.

Required skills