Creole Customer Service Representative

MB Services · Doubaï

Onsite 🇬🇧 English

Job description

About the role

MB Services FZ LLC is expanding its Dubai Outsource City team and seeks bilingual professionals fluent in English and Haitian Creole. As a Creole Customer Service Representative, you will be the first point of contact for customers, delivering assistance across multiple communication channels.

Key responsibilities

Respond to customer inquiries via phone, email, and live chat in both English and Creole.
Maintain accurate, up‑to‑date customer records in the internal system.
Diagnose issues and provide timely, effective resolutions.
Collaborate with back‑office teams when necessary.
Work rotational shifts to ensure 24/7 coverage.

Required profile

Fluency in both English and Haitian Creole.
Based in Dubai and eligible to work on‑site.
Strong communication and problem‑solving abilities.
Prior back‑office or call‑center experience is a plus.
Willingness to work flexible, rotational schedules.

Required skills

What we offer

On‑site position at Dubai Outsource City.
Visa sponsorship and medical insurance.
Opportunity to grow within a dynamic, multilingual team.

Questions fréquentes

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Published 3 months ago

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MB Services

Doubaï

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