CRM & Customer Growth Manager (London/Dubai)

About the role

We are seeking a CRM & Customer Growth Manager to design and implement Chabé's CRM strategy from the ground up. You will work in a demanding, high‑end international environment, focusing on retaining, developing and maximising the lifetime value of both B2B and B2C clients.

Key responsibilities

• Define the CRM strategy, including segmentation, scoring, client lifecycle management and journey automation.
• Design and run retention, loyalty, upsell and cross‑sell campaigns for B2B and B2C segments.
• Build and optimise lead‑nurturing and re‑engagement sequences.
• Analyse client behaviour and continuously optimise conversion and retention rates.
• Own CRM tooling and coordinate with tech teams on integrations and data flows.

Required profile

• 5+ years of experience in CRM and marketing automation within a premium, high‑end international B2B and/or B2C environment.
• Excellent command of French and English, both written and spoken.
• Technically confident, autonomous and resourceful, able to select, configure and operate CRM tools independently.
• Analytical, action‑oriented and results‑driven.

Required skills

• HubSpot
• Salesforce
• Brevo
• Klaviyo

What we offer

• Permanent contract (local law).
• Location: Paris, London or Dubai, depending on profile.
• Hybrid work mode (location‑dependent).
• Competitive salary package, commensurate with experience and location.