Customer Experience Agent – UAE National Talent Pool
Serco · Dubai
Job description
About the role
Join Serco’s Customer Experience team in Dubai, providing world‑class service to visitors of a large public venue. You will interact face‑to‑face with thousands of customers daily, supporting operations and ensuring a safe, welcoming environment.
Key responsibilities
- Assist customers with information, wayfinding and product/service details.
- Act as the first point of contact for queries, resolving issues quickly and professionally.
- Coordinate with Police, GDRFA and other service partners to process customers efficiently.
- Support the Terminal Operations Team by reporting hazards and adhering to policies.
- Prepare reports, briefings and complete administrative tasks accurately.
Required profile
- High school diploma or equivalent.
- Minimum 1 year front‑line customer service experience in retail, F&B, hospitality or similar.
- Fluent in written and spoken English and Arabic.
- Good understanding of customer interaction and conflict resolution techniques.
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Published 2 hours ago
Expires 1 month from now
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Serco
Dubai
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