Team Leader – Client Experience & Retention (UAE Nationals)
Mashreq
Job description
About the role
The Team Leader will manage and coordinate the retention programme for all RBG banking products, covering Personal Loan and Liability customers. This role ensures end‑to‑end handling of retention forms, counter‑offers and customer negotiations.
Key responsibilities
- Coordinate the full retention process from form receipt to final counter‑offer delivery.
- Coach branches on fine‑tuning counter offers and negotiate with customers.
- Liaise with credit and product management to finalize offers promptly.
- Provide structured feedback to credit and product teams for policy formulation.
- Conduct customer exit interviews and monitor competitive movements.
Required profile
- Experience in managing retention or customer experience programmes within banking or financial services.
- Strong analytical ability to identify customer needs and market trends.
- Excellent communication and coaching skills for branch support.
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Published 8 hours ago
Expires 1 month from now
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Mashreq
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