Customer Experience & Operations Executive

About the role

ROOBBA, a furniture brand designed in London and manufactured in Europe, is expanding into the UAE and is hiring a Customer Experience & Operations Executive. The role takes ownership of the customer journey, from first enquiry through to delivery and beyond, acting as the main contact for UK customers while also supporting the launch of ROOBBA in the UAE. It is a predominantly remote position with occasional attendance at Dubai locations.

Key responsibilities

• Deliver customer service by email, telephone and other channels, answering product enquiries, design questions and helping customers make purchasing decisions.
• Turn enquiries into sales through product knowledge and thoughtful recommendations.
• Manage customer orders, updates, returns, replacements and after-sales enquiries.
• Upload and process orders through third-party logistics and delivery platforms.
• Coordinate with delivery partners on shipments, collections and replacements, and resolve delivery issues.
• Maintain accurate communication records and follow up on outstanding matters.
• Support customer experience and day-to-day operations as the UAE launch progresses.

Required profile

• 3+ years in customer service, e-commerce or a similar customer-facing role.
• Exceptional written and spoken English, able to communicate confidently and professionally.
• Strong organisation, attention to detail and ability to manage several priorities.
• Proactive, solutions-focused and able to solve problems independently.
• Currently based in the UAE and able to work hours aligned with the UK business day.
• Experience in furniture, interiors, premium retail or e-commerce is an advantage; experience coordinating deliveries or working with logistics partners is desirable.

Required skills

• Comfortable using online platforms, spreadsheets and order management systems.
• Customer service, customer relationship management, order management and complaint resolution.

To apply, send your CV and a short introduction of your experience, plus a 150-200 word email introducing a ROOBBA product to a potential customer, including the product link.