Customer Proof Content Specialist (B2B Storyteller)

About the role

We are seeking a strong B2B storyteller to build and manage our customer proof engine. You will transform real customer outcomes, implementation wins and ROI data into compelling content that helps prospects trust our value and move confidently through the sales cycle.

Key responsibilities

• Build and maintain a library of customer proof assets across practice areas.
• Interview customers, delivery teams, AEs, Sales Engineers and project leads to extract outcomes and proof points.
• Create case studies, customer stories, before/after narratives, implementation snapshots and ROI summaries.
• Produce sales‑ready assets such as one‑pagers, deal stories, testimonial snippets, reference notes, pitch slides and objection‑handling proof.
• Support product and vertical marketing with industry‑specific content and evidence.
• Assist growth teams with campaign content, landing‑page proof, webinar topics and nurture material.
• Design a repeatable intake process to capture proof as delivery happens.
• Coordinate approvals for quotes, logos, testimonials and public references.

Required profile

• Strong B2B writing, interviewing and storytelling ability.
• Experience turning complex services, technology or consulting work into clear commercial narratives.
• Ability to collaborate with Sales and Delivery to identify deal‑relevant proof points.
• Excellent organizational skills for managing a proof library, approval tracker and content calendar.

Required skills

• Salesforce
• Notion
• AI tools for transcription, drafting and content repurposing

What we offer

• Hands‑on role with opportunity to grow into a broader customer marketing function.
• Collaboration with Sales, Delivery, Client Success, Growth and Product Marketing teams.
• Exposure to diverse SaaS, ERP and consulting projects.