Customer Service Agent – Dubai
Emirates · Dubai
Job description
About the role
Join the Emirates Group’s Customer Service team in Dubai, working across airport services, Marhaba, or the Contact Centre. You will receive extensive training and be placed in a front‑line role that supports travellers and enhances their journey.
Key responsibilities
- Assist passengers at Dubai International Airport with check‑in, boarding, arrivals, baggage and special assistance.
- Provide personalised service to VIP guests, families, unaccompanied minors and passengers requiring extra support.
- Handle inbound and outbound customer contacts, offering sales advice, travel planning and issue resolution.
- Maintain high standards of professionalism, safety and service quality in a fast‑paced, multicultural environment.
Required profile
- Fluency in spoken and written English; additional languages are a plus.
- High school certificate or equivalent.
- Excellent interpersonal and customer‑service skills.
- Willingness to work shifts and wear a uniform.
Required skills
- Proficiency with Windows operating system.
- Experience using Microsoft Word and Excel.
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Published 9 hours ago
Expires 2 weeks from now
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Emirates
Dubai
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