Customer Service Associate – Retail (Dubai)

About the role

The Customer Service Associate is responsible for delivering exceptional service to shoppers in a busy retail environment. You will engage with customers, handle inquiries and complaints, and support sales while maintaining store standards.

Key responsibilities

• Engage with customers, provide assistance, and resolve basic complaints.
• Maintain visual merchandising standards and keep the sales floor clean and inviting.
• Receive shipments, restock shelves, and manage inventory to ensure product availability.
• Recommend products, upsell and cross‑sell based on customer needs.
• Operate the cash register, process transactions, and follow cash‑handling procedures.

Required profile

• Previous experience in a customer‑facing role with a focus on service excellence.
• Strong verbal communication and interpersonal skills.
• Attention to detail in store organization and cleanliness.
• Ability to work effectively in a fast‑paced retail setting.

Required skills

• Customer service experience.
• Communication skills.
• Attention to detail.
• Sales skills.