Customer Service Officer (On Ground)

About the role

As a Customer Service Officer on the cinema floor, you will deliver exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.

Key responsibilities

• Greet customers warmly and create a welcoming environment.
• Assist guests with ticket purchases, seat selections and promotions at the counter or via digital kiosks.
• Handle cash, card and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, loyalty programmes and ongoing promotions.
• Upsell tickets, combo deals and retail items to maximise revenue.
• Respond professionally to inquiries, feedback and complaints.
• Maintain clean, organised and presentable service counters and lobby areas.
• Monitor customer flow and coordinate with cinema operations and F&B teams to avoid queues.
• Record transactions, refunds and reports as required.
• Follow all hygiene, health, safety and data‑security policies.

Required profile

• Minimum 1 year experience in food & beverage or hospitality (cinema or restaurant preferred).
• Strong communication and customer‑service skills with a friendly, professional attitude.
• Ability to work under pressure in a fast‑paced, guest‑facing environment.
• Flexible to work shifts, including evenings, weekends and public holidays.
• Adherence to hygiene, grooming and uniform standards at all times.

Required skills

• POS system

What we offer

• A friendly, positive work environment.
• Opportunity to work with over 45,000 diverse colleagues.
• Career development within a leading regional entertainment and retail group.
• Engagement in creating great moments for guests every day.